ECG Launches Nationwide Debt Recovery Drive on November 9, Warns Defaulters of Disconnection

The Electricity Company of Ghana (ECG) will begin a nationwide mass revenue mobilisation exercise on Monday, November 9, 2026, targeting customers across all categories with outstanding electricity bills, the company has announced.

The exercise, which will run until Friday, November 27, covers residential, commercial and industrial customers, as well as Ministries, Departments and Agencies (MDAs) with unpaid bills . In a notice issued on Saturday, November 7, ECG urged customers with arrears to settle their debts ahead of the exercise to avoid disconnection and additional reconnection fees.

“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the company stated .

Revenue Drive Aims to Strengthen Finances

Dr Charles Nii Ayiku Ayiku, ECG’s General Manager for External Communications, said the exercise is aimed at improving revenue collection and strengthening the financial position of the company. He noted that prompt payment of bills supports ECG’s operational efficiency and its delivery of electricity services to customers .

The announcement gives customers with arrears a short window—just two days—to clear their bills before the exercise commences . ECG has not disclosed the total value of outstanding arrears it is seeking to recover, nor the number of teams that will be deployed across its operational districts .

Illegal Connections Face Prosecution

ECG said special teams would be deployed nationwide to monitor the exercise. The company warned that customers who engage in illegal electricity connections, interfere with the operation, or undertake unauthorised self-reconnection after disconnection would be apprehended and prosecuted .

Dr Ayiku specifically warned against illegal connections and illegal self-reconnection, stating that such practices could lead to arrest and prosecution .

Payment Channels and Assistance

ECG advised customers who cannot access their bills to visit the nearest ECG office for assistance. Consumers are encouraged to use approved payment channels, including the ECG Mobile App, which is available for download on the Google Play Store .

Customers who require further assistance can contact ECG through its contact centre on 0302 611 611 or reach the company through its official social media platforms .

Dr Ayiku said ECG remains committed to providing reliable electricity services and appealed to customers with arrears to honour their payment obligations and cooperate with ECG staff during the exercise.